Email Marketing Best Practices
Email digital marketing (EDM) is the process of targeting your audience via email to boost conversions and revenue by providing meaningful information to receivers. An email topic can vary but may include new blogs, newsletters, promotions and more (Hubspot, 2021). This type of digital marketing nurtures a relationship with the receiver, which in turn increases customer loyalty (Khan and Islam, 2017). In an online world full of bombarding marketing and sometimes spam, it is important to stand out from your competitors. To do so, it is recommended to employ the following practices:
- Build a segmented list: Although, it can be time-consuming, segmenting subscribers into more targeted groups allows for more relevant and personalised marketing. A mailing list can be segmented into purchase behaviours, stage of the customer journey, demographic, etc (HubSpot, 2021). By segmenting email contacts, research showed that there was a 760% increase in revenue. (Campaign Monitor, 2019).
- Personalisation: Marketing is never a “one size fits all”. By simply adding the subscriber’s name in the email or subject line, studies have shown open rate can increase by 18%. Once a dataset is segmented, marketers may go beyond and send emails according to a subscriber’s preferences, e.g. previous purchases. (Sailthru, 2019).
- Welcome emails: Emailing new contacts as soon as possible is important as it is the first interaction in a newly formed relationship. When a customer makes the decision to subscribe to a mailing list, this means they have entered the consideration stage (Sellers, 2021). This means they are one step closer to purchasing a product or service. Automated welcome emails have been shown to have an open rate of 82% compared to an average email that receives an open rate of 20% (Uplers email, 2020).
- Optimise emails for mobile users: With 84% of the world’s population owning a smartphone, it is important to prioritise the design for mobile users (Bankmycell, 2022). Emails opened on a phone mobile are 65% more likely to lead a customer to your website (Maya, 2022).
- Monitor email’s performance: Marketers who constantly evaluate their performance are generally more successful. By tracking one’s email analytics, a creator can identify what may be lacking e.g. copy, layout and design (Cox, 2022). Important metrics that may be monitored include:
- Email open rate: the percentage of emails that were opened.
- Click through rate: the percentage of individuals who clicked on a CTA.
- Unsubscribe rate: the percentage of individuals who unregistered from emails.
- Conversion rate: the percentage of recipients who completed the desired behaviour (e.g. visit the website, buy a product, etc). (Fernandez, 2019)
Email Marketing Mistakes to Avoid
Whilst employing the above tactics is important, marketers are also reminded to avoid the following:
- Overcomplicate email campaigns: Marketers are reminded to be wise with their language and deliver one clear message. Simplifying an email can avoid it from ending up in junk and create the best impact with its click-through rate (Smith, 2016).
- Send email campaigns from a generic team: Customers love familiar people. Signing off an email from the CEO, salesperson or team member ensures authenticity and trust (Emfluence, 2021).
- Push back cleaning their email lists: Marketers are urged to clean up their email lists as it improves deliverability, protects data, improves email metrics and keeps them connected to their targeted and valued audience (Kickbox, 2022).
References
Bank My Cell (2022) “June 2022 Mobile User Statistics: Discover the Number of Phones in The World & Smartphone Penetration by Country or Region” [Online]. Available at: https://www.bankmycell.com/blog/how-many-phones-are-in-the-world [Accessed 11/06/2022].
Campaign Monitor (2019), “5 Ways Personalization and Segmentation Are Changing Email Marketing”. [Online] Available at: https://www.campaignmonitor.com/blog/email-marketing/5-ways-personalization-segmentation-changing-email-marketing/ [Accessed 21/05/22].
Cox, L.K (2022), “23 Simple Email Marketing Tips to Improve Your Open and Clickthrough Rates” [Online]. Available at: https://blog.hubspot.com/marketing/make-emails-more-clickable-list?tstamp=8c8f3e6fcd033266ee929f0cf0fa978678973d36 [Accessed 21/05/22]
EmFluence (2021) “What’s In A (From) Name – Who should your email marketing be ”From”?” [Online]. Available at: (https://emarketingplatform.com/blog/who-should-your-email-marketing-be-from/ [Accessed 11/06/2022]
Fernandez. M (2019) “How to Measure the Effectiveness of your Email Campaigns” [Online]. Available at: https://optinmonster.com/how-to-measure-the-effectiveness-of-your-email-campaigns/ [Accessed 11/06/2022].
HubSpot Marketing (2021), “Email Marketing for Beginners | 5 Tips & Examples for Success”, Youtube [Online] Available at: https://www.youtube.com/watch?v=94gHaHKmD4Q&t=304s [Accessed 21/05/22]
Khan, A and Islam, M (2017) “The impact of digital marketing on increasing customer loyalty: a study on Dhaka city, Bangladesh” Internation Journal of Economics, Commerce & Management [Accessed 21/05/22].
Kickbox (2022) “Top 5 Benefits of Email List Cleaning” [Online] Available at: https://kickbox.com/resource-center/five-benefits-of-email-list-cleaning [Accessed 11/06/2022].
MailChimp [2022], Official Website, [Online] Available at:
https://mailchimp.com/en-au/grow-with-mailchimp/?gclid=CjwKCAjw14uVBhBEEiwAaufYx5YZIytoT_1G1_g8TsH1eebWrSifr7X4nn2pBTrkHX5V2Auy4jV8cBoCW8MQAvD_BwE&gclsrc=aw.ds [Accessed 11/06/2022].
Maya (2022) “Mobile Email Statistics”, True List [Online] Available at: https://truelist.co/blog/mobile-email-statistics/#:~:text=Mobile%20Email%20Statistics%20(Editor’s%20Choice)&text=50%25%20of%20consumers%20prefer%20email,open%20their%20emails%20on%20mobile. [Accessed 11/06/2022].
Sailthru (2019), “Email Open Rates: Leveraging Personalization to be Ever in Your Favor”, [Online]. Available at: https://www.sailthru.com/marketing-blog/email-open-rates-personalization/
[Accessed 21/0/22].
Sellers. A (2021) “What Is The Buyer’s Journey?” [Online], Available at: https://blog.hubspot.com/sales/what-is-the-buyers-journey [Accessed 11/06/2022].
Smith. R (2016) “Simplifying Email Marketing: 6 Ideas for Reaching and Engaging Your Subscribers”. Available at: https://www.business2community.com/email-marketing/simplifying-email-marketing-6-ideas-reaching-engaging-subscribers-01705910 [Accessed 11/06/2022].
Uplers Email (2020) “Your Go-To Repository for Email Marketing Statistics” [Online]. Available at: https://email.uplers.com/blog/email-marketing-statistics/ [Accessed 11/06/22].























(Hunter McGrady, @huntermcgrady, Instagram, Retrieved 3 December 2019. <Available at: 
Source: <The Isle of Paradise, “





